You’ve Got Questions. We’ve Got Answers.
Find answers about reservations, payments, cancellations, delivery, setup, and caring for rental equipment. Open any question below for the details, or contact our team if your event needs personal guidance.
Reservations & Payments
These answers explain the standard terms used when preparing rental quotes.
How do I reserve my event date and rental equipment?
A 25% non-refundable deposit is required to secure your event date and reserve your equipment. The deposit is applied toward your total rental balance.
When is the remaining balance due?
The remaining balance is due five days before your scheduled delivery or pickup date.
Why is a credit or debit card kept on file?
A valid credit or debit card is required and kept on file once your reservation is confirmed. By submitting payment, you authorize The Event Rental Group to charge the card on file for damaged, missing, excessively dirty, or unreturned items after the equipment is inspected.
How can I start a reservation or request a quote?
You can browse available rentals online and build your order, email us for a detailed or custom quote, or call our team for personalized help. For the most accurate guidance, include your event date, complete event address, estimated guest count, rental interests, and any delivery or setup needs.
Cancellations
What happens if I cancel more than five days before my event?
The deposit will be retained, but it may be applied as a non-expiring credit toward a future rental.
What happens if I cancel within five days of my event?
Cancellations within five days of the event are subject to full payment of the contracted rental amount.
Delivery & Setup
Does delivery include setup?
No. Delivery does not include setup. If you need items set up, please tell us ahead of time so the request can be reviewed as part of your event plan.
What does curbside delivery mean?
All standard deliveries are curbside only. This means rental items are delivered to your driveway or curb rather than carried through the property or placed at the event setup location.
What if the delivery requires stairs, elevators, or a long carry?
Please let us know in advance about stairs, elevators, long distances, restricted access, or other site-specific needs. Advance notice helps us allocate the appropriate time and staff, bring any necessary equipment, and provide accurate pricing.
Still Have Questions?
Your quote and rental agreement will include the details that apply to your event. Contact our team before submitting payment if you would like help reviewing any term or planning requirement.